Money Back Guarantee
TROUBLE FREE RETURNS Sitewide
Let's be real, buying sight unseen online can be a daunting task. There are lots of perks for buying POLYWOOD furniture online, lowest prices, best availability, largest selection, lowest prices, well, you get the idea. The media loves to scare the pants off of everyone making even the most easy-going person into a neurotic mess. We think differently. Allow us to ease your mind!
We are proud to offer you no Trouble Turnaround! ANY POLYWOOD item ordered can be returned within 30 days of receipt for a full refund! It's that simple! Of course, there are a few procedures that must be followed to properly return your item like obtaining an RMA# and well, that's it really. Plus, and this one is important, we don't deduct outgoing shipping from your credit, you get a full credit for a return when the products are returned to Poly-Wood LLC in new, unused condition with all its parts and original packaging intact AND no restocking fees. Seriously, NO restocking fees on furniture!* You won't find that offer from ANYONE. But remember, all returns require an RMA# issued by our company so, call, email or chat to obtain this important piece of your furniture return. We believe in POLYWOOD® products and want you to feel the same. Having said that let's get into the particulars of the returns process for POLYWOOD Furniture by Poly-Wood LLC.
Follow these simple steps for Trouble Free Returns:
1. Contact us, email, phone or chat, for a RMA# (Return Merchandise Authorization) and a return address. We like to know the reason for the return as well, helps us to gather this feedback to better serve our customers!
2. Email us with the return tracking numbers, it's a good idea to insure the return shipment, typically this is not expensive particularly for the peace of mind it offers! Don't forget to include your name, address and RMA# with your return, an easy way to do this is include your packing slip with your return with your RMA# written on it and write the RMA# on the outside of the box for return.
3. That's it, Full Credit is issued when items are received and inspected to be in new, unused condition with all parts accounted for.
There are only a few disclaimers, Cushions being one of them. Because of sanitary reasons there is a restocking fee on cushions as they cannot be sold as new after they have been shipped from the warehouse, regardless of whether the plastic has been opened or not, so unfortunately 20% restocking has to be charged on cushion returns. Custom orders cannot be returned, and orders that are missing parts will not be eligible for full refund. That sums up the small print.
We make exchanges quick and easy. Basically you will follow the same procedure as returns expect you will be getting a second shipment with what you really meant to order! Again, we do not charge a restocking fee on Furniture Exchanges (or furniture returns), this is just another way we reinforce our sincere desire for you to have the POLYWOOD Furniture you WANT! *Cushions however, are subject to a restocking fee.
Received the wrong item from Poly-Wood, LLC? We hate when that happens, however, not to fear. We will issue a UPS call tag and have the incorrect item picked up from your location to be returned and make certain the correct item is quickly shipped out to you! We know that can be frustrating, it really doesn't happen often but felt we should address it just in case!
We addressed defective items on our shipping page but just in case you missed it. Inform us, within 24 hours of receipt of your outdoor furniture, of any issues you are having and we will work quickly to get the situation resolved. This can involve having parts shipped or an entire item replaced, at times we may require pictures to be sent via email so we clearly understand the issue, either way, we will get it taken care of so you can get on with enjoying your outdoor life with your POLYWOOD® Furniture!
ONE LAST THING
Please double check your order confirmation to make certain your delivery address is correct. If a mistake was made when you inputted the information contact us immediately to update your address. This type of error accounts for more delays in shipping than anything else. If an address is incorrectly entered and the item ships unfortunately there will be charges, which are imposed by the shipping companies to change the address and reroute the shipment. Sticky business it is, but that's how it works. So check and double check. Refused shipments will also result in a charge for return shipment, sad but true. We are here from 8 am - 9 pm ET 7 days a week by phone (877-876-5996), email (CustomerService@Polywood-Furniture.com) or chat to assist you prior, during and after shipment of your order, talk to us! That way we can avoid any of these issues!