FREE SHIPPING on EVERYTHING!!
All POLYWOOD® furniture ships free, DIRECT to your home regardless of the size of the order within the contiguous United States period. Now that's pretty awesome especially considering these are sizable boxes!
So, what else do you need to know? See below.
First, all POLYWOOD® products ship direct to your door, we save on shipping costs and pass those saving on to you in the form of the Lowest Prices on POLYWOOD furniture. Each furniture piece is shipped simple knock down which means it is "partially assembled" (and very easy to put together). Please note, there are some items that ship completely assembled! We note that on the site so you know what to expect. Most orders ship via UPS, however, some larger POLYWOOD items or orders with multiple pieces will ship via freight carrier, which will arrive to your home curbside on a skid. It is important to always provide a physical address as either means of transporting your new POLYWOOD furniture will require delivery to a physical location and not a PO Box. UPS shipments will be left without a signature being required which is very convenient. Customers whose order shipped by Common Carrier will receive a phone call from the freight company to schedule a convenient time for delivery. Regardless of the shipping method, you will be notified by email, with tracking information for the shipment of your order so you may monitor the progress of the delivery each step of the way. UPS will give you an exact delivery date via their website and the Common Carrier gives a projected ship date pending a scheduled appointment.
We have the largest availability of Quick Ship and Exclusive POLYWOOD® items available on the market today. All Quick Ship POLYWOOD items leave the warehouse within 1-3 business days. Any POLYWOOD product not labeled as quick ship will require manufacturing time of roughly 5 days to ten business days. Shipping time does vary depending on your location. Typically transit time may be anywhere from 1 to 5 business days. Still have questions about your order? We are available by phone: 877-876-5996, email: email@example.com or chat - to provide up-to-date information on your order.
FREE Shipping of all POLYWOOD® items is valid within the contiguous US. Unfortunately, we cannot offer free shipping to destinations beyond the contiguous U.S. HOWEVER, we do offer discounted shipping rates to orders shipping to Alaska, Hawaii, Puerto Rico, Canada, and UK etc.If you are shipping to any of these destinations or other destinations outside of the contiguous US give us a call, we will have to prepare a quote for shipping costs.
It is a rare occasion that you furniture from Poly-Wood LLC is found to be damaged during shipment, but since the possibility exists we should address it! Let's start with the arrival of your order from Poly-Wood LLC. Upon receipt of your new POLYWOOD furniture we recommend that you inspect all packages to ensure there is no damage. If you should find any damages even something minute, contact us within 24 hours! The sooner we know about any issues the sooner we can get working on remedying the situation. After all, we know you are anxious to enjoy your new POLYWOOD® Furniture!
More specifically, if your order is delivered by Common Carrier it is super important that you count the packages to make certain the quantity listed on the bill of lading matches the quantity you are signing for. Then, check out the shipment for damage (even the small stuff), have the delivery driver note your findings on the bill of lading before you sign. They don't always like this, however, you want to be protected after spending your hard earned money. Poly-Wood LLC. would never knowingly send out damaged product, damage happens during shipping and when you note it on the bill of lading - it makes our job easier in holding the responsible party accountable for the mishandling! Thank you in advance for your cooperation with this! If you notice any damages, and after you noted them with the driver, contact us within 24 hours! Okay, so let's say the shipment arrives and the damage is significant, and you don't believe that the furniture could have survived the journey unscathed, well, in that extreme instance, by all means, note the bill of lading, and refuse delivery. We want to make certain you get your new POLYWOOD furniture in immaculate condition! Don't forget to let us know within 24 hours! This time frame is very important for us to be able to rapidly get working on a resolution and have you sitting pretty in your new poly furniture.
As a side note, we may need for you to take pictures of any damage (hidden or otherwise) to best determine how to most effectively address the issue. This won't delay the process of getting you replacement parts or pieces, it just helps us to be most effective in getting it done right! Again, we want to reiterate it is extremely rare for POLYWOOD Outdoor Furniture to be damaged during shipment. Repair or replace is the standard protocol for dealing with any damage to shipments from Poly-Wood LLC. Parts will be sent out for easy replacement or if there is structural damage the damaged item will be picked up and replaced with a new item. In the unlikely event that you decide after receiving a damaged item, you just don't want your furniture, you may return it under the terms and conditions of our Return Policy.
Well, that is an overview of how shipments of POLYWOOD furniture orders arrive to your door. You may contact us by phone, email or chat with any additional questions you may have in regards to this information. We got your back, that's a promise!