Warranty
Poly-Wood Inc. warranties to the original purchaser, that for a period of five (5) years for residential use (three (3) for commercial use) from the date of purchase against any defects in the manufacturing and workmanship of the furniture components. “Defects“ is defined as imperfections that impair the original function of the product. This warranty does not apply to normal wear and tear effects on the furniture, which is received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.
The original purchaser is responsible for providing Poly-Wood, Inc. with the proper documentation needed to determine a resourceful solution to the defect. Possible solutions are replacement or repair of defective furniture, replacement or repair of defective component or authorization to have product repaired by a third party. The proper documentation requires providing the proof of purchase with the original receipt and providing Poly-Wood, Inc. with a written explanation of how the defect occurred. Once the proper documentation has been received and evaluated, the consumer will be notified of the solution to the defect. If the product is returned to Poly-Wood, Inc. seven (7) or more months after the date of purchase, the consumer is responsible for all shipping charges that may apply.
The original purchaser is responsible for providing Poly-Wood, Inc. with the proper documentation needed to determine a resourceful solution to the defect. Possible solutions are replacement or repair of defective furniture, replacement or repair of defective component or authorization to have product repaired by a third party. The proper documentation requires providing the proof of purchase with the original receipt and providing Poly-Wood, Inc. with a written explanation of how the defect occurred. Once the proper documentation has been received and evaluated, the consumer will be notified of the solution to the defect. If the product is returned to Poly-Wood, Inc. seven (7) or more months after the date of purchase, the consumer is responsible for all shipping charges that may apply.
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