Email 24/7: CustomerService@Polywood-Furniture.com
Chat Online: 9 am - 11 pm EST
Speak with a Representative: 9 am - 5 pm EST
Questions? Need help placing an order?
You can reach our knowledgeable expert staff by email, chat or phone. Voicemails and emails left outside of the hours of 9 am - 6 pm EST will be returned during the next business day. We do not utilize the services of a call center because we wish to provide you with friendly, helpful service by knowledgeable product specialists. Many times you will receive an immediate answer, however, there are time when the update may be delayed based on the research our staff has to do in order to provide accurate information.
Questions on a existing order?
If you are having any issues with your order what so ever, please open a ticket at our Help Desk by clicking here.
If you chose not to create an account when ordering, the easiest way to communicate with our customer relations department is by using our Help Desk described above.
You may also send an email to CustomerService@Polywood-Furniture.com. Our staff will research the issue at hand and get back to you with a speedy reply. You may also call our office at 877-876-5996 prompt 2 - to speak with a customer relations team member if you need immediate assistance.
Need to return an item?
All returns must be accompanied by an RMA number. To obtain an RMA number, it is best to also fill out a Help Desk ticket by clicking here. You may also simply respond to your email order confirmation.
If you still have questions, feel free to phone us.
Still have un-answered questions?
Please fill out the form below and we will respond shortly.